Contact Customer Care

Contact Customer Care

These are the hallmarks of IRWD’s approach to customer service. Our tradition of high quality customer service is marked by a continuing commitment to provide the best service at the lowest possible cost to our customers. When you need help, we respond quickly and appropriately because we believe that outstanding service is the key to customer satisfaction. Going above and beyond the call of duty is what we do because we care about our customers. To quench your thirst for all account related information, check out the "How Do I Find?" section of the website. It’s your one-stop shop for everything customer related, including answers, links and useful resources. 

Media Contact Info >>

Contact Info

To start or stop service
Questions about your bill
24-hour emergency line water quality questions

Mailing Address

Irvine Ranch Water District
P.O. Box 57000
Irvine, CA 92619-7000


Main Number


Portola Hills

949-858-IRWD (4793) or 949-858-3190



Graffitti Hotline

949-453-5535 (see below for instructions)


Email & Useful Links

So much can be done onine, saving you a phone call it's easy. Give it a try with these links:

IRWD Main Office:

15600 Sand Canyon Avenue Irvine, California 92618

Engineering Counter Hours:

8 am - 4:30 pm Mon-Thur Open every other Friday
from 8 am - 4 pm Schedule

Customer Service Hours

8 am - 5 pm  Mon - Fri

Administrative Office Hours

8 am - 5 pm Mon - Friday (closed every other Friday)


IRWD Operations Center

3512 Michelson Drive Irvine, CA 92612

Office hours

7:30am-4pm Mon-Thur
8:30am-3pm Fri

Purchasing Department:

Purchasing Dept Hours
& other helpful information


IRWD San Joaquin Marsh and Wildlife Sanctuary

Notice: Beginning October 18, 2010, visitors to the San Joaquin Marsh Campus, which includes the Duck Club, Audubon House, IRWD Visitors' Center and IRWD Learning Center need to enter Riparian View from Campus Drive due to construction activity in the area.

Detour Map

Visitors are strongly discouraged from using GPS mapping devices to find the entrance because these directions have been found to be incorrect.   Use this map 

Google Map

for Riparian View Entrance off Campus Drive: There is NO access off of Michelson, use entrance off of Campus Drive.


IRWD Graffiti Hotline: 949-453-5535

Here at IRWD we strive to have a zero tolerance for graffiti. Our goal is to remove graffiti from any IRWD owned property or facility within 24-48 hours of being reported. IRWD public property includes such things as reservoirs, pump stations, manhole covers and associated buildings and fences.

Tips when calling the IRWD Graffiti Hotline:
  • Give us the location of the graffiti - street, intersection and address, if possible.
  • Give us a description of the type of surface the graffiti is on - a block wall, pipe, fence, etc.
  • Give us a description of the type of graffiti - is it spray paint, magic marker, etching?
  • Give us your name and phone number so we can call you back if the crew is unable to locate the graffiti or has followup questions.

Latest News

2018 Poster Contest FinalistsAbout 400 students entered the Water Awareness Poster Contest. Ten students have been recognized as finalists. Their posters move forward for a chance to be featured in the 2019 Water Awareness Poster Calendar published by the Metropolitan Water District of...
Ready, Set, QuakeCalifornia is earthquake country and you always want to be ready. IRWD suggests you enroll in the CodeRED® Emergency Alert System to receive updated information in any emergency. Just log on to and click “Emergency & CodeRED” in the...
Money-Saving Tesla Batteries Arrive at IRWD’s Water Recycling PlantA caravan of 18-wheelers and large hoisting cranes completed delivery on Tuesday of 75 high-efficiency Tesla batteries to the Michelson Water Recycling Plant, where they will be installed as part of Irvine Ranch Water District’s money-saving Energy Storage Program. For those...