Contact Irvine Ranch Water District
Our tradition of high quality customer service is marked by a continuing commitment to provide the best service at the lowest possible cost to our customers. When you need help, we respond quickly and appropriately because we believe that outstanding service is the key to customer satisfaction.
IRWD's office at 15600 Sand Canyon Ave., Irvine, is open 8 a.m.- 5 p.m. Monday-Thursday and alternate Fridays. Transactions can be conducted online, by email or by phone. Visit IRWD.com/services for online solutions.
Main Contact Info
Contact us directly to start or stop service, ask questions about your bill, or get 24-hour emergency assistance.
Mailing Address
Irvine Ranch Water District
P.O. Box 57000
Irvine, CA 92619-7000
Customer Service
Phone: 949-453-5300
Email: CustomerService@IRWD.com
Assistance
24-Hour Emergency Assistance: 949-453-5300
Graffiti Hotline: 949-453-5535
IRWD Headquarters
15600 Sand Canyon Ave., Irvine, CA 92618
IRWD staff at the Headquarters location includes Customer Service, Engineering, Administrative and more.
IRWD Office Hours
8 a.m.-5 p.m. Monday-Thursday and alternate Fridays
2024 Office Closures
Closed alternate Fridays and the following holidays: Jan. 1, Feb. 19, March 29, May 27, July 4, Sept. 2, Nov. 28, Nov. 29, Dec. 24, Dec. 25, Dec. 31.
Department Contacts
From Customer Service representatives to water-saving experts, IRWD is here for you.
CUSTOMER SERVICE
Contact IRWD Customer Service
For account issues, payment issues, billing questions, or to talk to an IRWD Customer Service representative.
Phone: 949-453-5300
Email: CustomerService@IRWD.com
Hours: 8 a.m.- 5 p.m. Monday-Thursday and alternate Fridays
24-Hour Emergency Assistance: Call 949-453-5300
Online Account Issues
For website account related issues, billing questions, account access issues or login problems, account setup, account closure or payment questions.
Email: CustomerService@IRWD.com
Start/Stop Service
To start or stop service anytime.
Bill Payment
Got questions regarding your bills, or having trouble paying?
Water Variance Request
You can request a water variance online with our easy application.
WATER EFFICIENCY
Request a Home Audit
Do you have a high water bill, but you're not sure why? Have you recently repaired a leak and would like to request an adjustment? Use this training portal to learn how to do your own free home checkup today.
Go to the Customer Education Portal
Save Water, Save Money
What small steps can you take a home to save water, which will save you money?
Speak to an Expert
Need to report water waste? Have a question on your turf rebate application? Are you going over your allocation and want to talk a water efficiency specialist?
Email: WaterEfficiency@IRWD.com
Water Efficiency Resource Guide
IRWD uses a budget-based rate structure — which provides the water you need and gives you control to save money.
DEVELOPMENT SERVICES
Engineering Counter
For Engineering documents, guidelines, requirements
Phone: 949-453-5548
Email: Engineeringinfo@IRWD.com
OTHER INQUIRIES
General Questions
For questions that are not related to your account, such as construction or website inquiries
Phone: 949-453-5500
Email: info@IRWD.com
Meeting Room Reservations
For reservations at The Duck Club or Community Meeting Room.
Water Quality FAQ
Frequently asked question regarding your water
Public Records Requests
Phone: 949-453-5300
Email: RecordsRequest@IRWD.com
View Guidelines for Access to Public Records
Purchasing Department
Hours and other helpful information for suppliers
IRWD Operations Center
3512 Michelson Drive, Irvine, CA 92612
IRWD staff at the Operations Center maintain the Michelson Water Recycling Plant, Biosolids, Construction and Collection Services, and more.
Hours
7:30 a.m.-4 p.m. Monday-Thursday
7 a.m.-3 p.m. Friday
San Joaquin Marsh Wildlife Sanctuary
The San Joaquin Marsh Campus includes the Duck Club, Audubon House, IRWD Visitors' Center and IRWD Learning Center, and is located on Riparian View in Irvine. Learn all about the Marsh
Getting to the Marsh
Visitors can access the Marsh via Campus Drive. There is no access off of Michelson. For directions, use this map; do not rely on Google or GPS mapping devices.
Graffiti Hotline: 949-453-5535
Here at IRWD we strive to have a zero tolerance for graffiti. Our goal is to remove graffiti from any IRWD owned property or facility within 24-48 hours of being reported. IRWD public property includes such things as reservoirs, pump stations, manhole covers and associated buildings and fences.
Tips when calling the IRWD Graffiti Hotline:
- Give us the location of the graffiti - street, intersection and address, if possible.
- Give us a description of the type of surface the graffiti is on - a block wall, pipe, fence, etc.
- Give us a description of the type of graffiti - is it spray paint, magic marker, etching?
- Give us your name and phone number so we can call you back if the crew is unable to locate the graffiti or has followup questions.
